How to Protect Yourself from Fraud
Card skimming and merchant data breaches have cost consumers and financial institutions millions of dollars over the past few years. The credit union has implemented several behind-the-scenes fraud prevention and loss mitigation programs that run 24/7. We also have an entire department dedicated solely to fraud and security.
However, it's very important to keep your debit and credit cards safe and secure. Also, make sure we have your most current phone number and e-mail address in case we need to contact you. In the event that your debit or credit card is lost or stolen, compromised, or you see unauthorized charges on your account, here's what to do:
Visa Debit Cards
For debit cards during normal business hours, call the credit union immediately at (800) 388-3000. You may also visit a local branch location. After normal business hours, call (866) 664-9364.
To file a fraud claim for unauthorized transactions, call the credit union during normal business hours at (800) 388-3000.
Visa Credit Cards
For credit cards during and after normal business hours, call cardholder services at (800) 449-7728.
Visa Gift Cards
For gift cards during and after normal business hours, call the credit union immediately at (800) 388-3000.