FAQS
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Our complete set of FAQs and knowledge base
- How can I order checks? How can I order checks?
Call 800-388-3000 to order through One Nevada, or use your account number and our routing # 322484401 to order elsewhere. We recommend using our Visa® Debit Card instead of checks.
- Can I get a money order or a cashier’s check? Can I get a money order or a cashier’s check?
While our branches no longer offer money orders, they offer cashier’s checks for $5.00. If you prefer, you can also transfer funds via a wire transfer.
- How do I view my account balance? How do I view my account balance?
You may view all your account balances via digital banking or use our app for iPad®, iPhone®, and Android™.
- When will funds be available from my ATM check deposit? When will funds be available from my ATM check deposit?
Holds vary for each member. You may log in to your accounts to view your ATM Deposit availability. You may also contact our Contact Center at (800) 388-3000 or visit one of our branches for more information.
- Do you have special savings programs for my children? Do you have special savings programs for my children?
Yes, contact us at (800) 388-3000 to discuss all our minor account options. We believe in helping youngsters start as early as possible with learning financial stability.
- What deposit service accounts do you offer? What deposit service accounts do you offer?
One Nevada offers a variety of accounts, from Savings to Certificates of Deposit. Check out all of your options.
- What is the maximum limit for Overdraft Protection? What is the maximum limit for Overdraft Protection?
Overdraft Protection limits differ based on each member’s unique relationship and profile. Please log in to your account online or via our digital app to view your Overdraft Protection limit.
- Can I transfer money from one account to another account? Can I transfer money from one account to another account?
Yes! Members can transfer funds to authorized accounts by signing up for cross-account transfers. Contact us at (800) 388-3000 or stop by a branch to complete the request.
- What kind of checking account should I get? What kind of checking account should I get?
How you earn and spend will be significant factors in what credit union banking options will best serve your needs. Compare One Nevada checking accounts to determine which choice is right for you.
- Do I really need a savings account? Do I really need a savings account?
Everyone needs a savings account, even if you don’t have much to put in it at first. All our credit union banking accounts are federally insured, so compare options today.
- What is a CD, and should I get one? What is a CD, and should I get one?
A Certificate of Deposit (CD) is a way to earn higher returns on your money than you would with a regular personal banking savings account. Get more information on CDs and how they work to make you money.
- How does a Money Market account work? How does a Money Market account work?
If you want to earn a higher interest rate on your savings without committing to a CD, a Money Market account could be perfect for you. Explore personal banking Money Market options and today’s preferred rate.
- I have trouble managing spending. Can you help? I have trouble managing spending. Can you help?
With personal banking from One Nevada, you gain access to financial knowledge and support tools like KeepTrack® to help you set and attain your financial goals by determining the best ways to budget and payoff debt.
- I applied for a loan online. Can I check the status? I applied for a loan online. Can I check the status?
Yes! Click the links below for your loan application type to check the status.
- Credit Card application status
- Vehicle Loan application status
- Personal Loan application status
- For Home Loan application status, call (702) 382-4094
- What do I need to be approved for an auto loan? What do I need to be approved for an auto loan?
You will need to complete a vehicle loan application. You may submit a car or truck loan application online today.
- Can I get a home equity loan or line of credit? Can I get a home equity loan or line of credit?
Yes. Home equity loans are available with monthly payments of up to 15 years and no annual fees. Or you might want a Home Equity Line of Credit (HELOC) to access additional funds as you pay the balance.
- Do you charge for locking my mortgage interest rate? Do you charge for locking my mortgage interest rate?
No, we don’t charge to lock your rate. We also offer a range of locking options from 30 to 90 days. Locking your rate keeps you from paying more when you find the home of your dreams.
- Do One Nevada mortgages have pre-payment penalties? Do One Nevada mortgages have pre-payment penalties?
None of the loan programs we offer have pre-payment penalties. You can pay off your mortgage at any time with no additional charges.
- Why should I buy insurance coverage from my credit union? Why should I buy insurance coverage from my credit union?
At One Nevada, we are small enough to know our customers well and big enough to give them everything they need. We cover basic needs by offering life, home, and auto insurance—but there’s more. Ask one of our agents about options like pet insurance today.
- What types of auto insurance are available? What types of auto insurance are available?
We will cover your vehicle with traditional car insurance, whether or not we hold your note. We also provide significant mechanical protection in case of breakdown, protecting you and one of your most important assets. Learn more about breakdown insurance.
- I’m young and healthy; do I really need life insurance? I’m young and healthy; do I really need life insurance?
It only takes a small mistake to change someone’s life. While no one likes to think about not being around anymore, protecting the family is what’s important. We offer life insurance as well as accidental death and dismemberment coverage.
- How much life insurance should I buy? How much life insurance should I buy?
The life insurance coverage you need will depend on how you’d like to provide for your family. Consider existing assets and savings and how many people require support. Then contact one of our agents to discuss policy and premium options.
- What if I get sick and can’t pay loan premiums? What if I get sick and can’t pay loan premiums?
One Nevada has bank insurance coverage for that too. Payment protection insurance ensures your loan payments are taken care of if something happens that keeps you from working. Protect your credit, your possessions, and your family.
- I have a savings account; what more can I do? I have a savings account; what more can I do?
Grow your savings with small investments, like buying a Certificate of Deposit (CD). When your CD matures, you get your money back plus dividends. Learn more about investment services and options like investing in CDs starting at just $250.
- Where is the best place to keep my money safe? Where is the best place to keep my money safe?
A Money Market account at a federally insured credit union like One Nevada is an excellent place to keep your savings. As you grow your wealth, you can start building an investment portfolio. Learn more Money Market accounts today.
- How much do I need to save for retirement? How much do I need to save for retirement?
Your retirement savings goal will depend on your current and future assets, planned lifestyle and location, and other factors. Our investment advisory services team can show you how to maximize the value of retirement savings vehicles like your 401(k).
- When do I start saving for a comfortable retirement? When do I start saving for a comfortable retirement?
The best time to start saving for retirement is now. Our investment services team can walk you through your options, from retirement investments to rolling over your 401(k). Please don’t leave it until later: start thinking about retirement today.
- Can I generate passive income after retirement? Can I generate passive income after retirement?
Our investment services team can help you plan how to generate retirement income. Apply it as a great way to bolster a retirement account that isn’t as robust as you would like while giving you more security and stability for the future.
- Can I bank on my phone? Can I bank on my phone?
Yes: digital mobile banking makes it easy to track your account transactions, deposit checks, and even pay bills online. This free financial resource can help you improve your spending and saving habits. Check out all our available features.
- How do I know that my personal information is safe? How do I know that my personal information is safe?
At One Nevada Credit Union, we take security seriously. Any personal and financial data you provide us are safeguarded, and our financial planning tools are secure. We have programs running 24/7 to prevent financial crime and fraud.
- Can I afford to buy a house? Can I afford to buy a house?
If you are a first-time homebuyer running the numbers, it can be easy to forget to include factors that could drastically change the equation. Financial tools can help you determine what house you can afford and estimate your payments.
- What is in the fine print? What is in the fine print?
We believe in full transparency as something you deserve as a community and credit union member. Visit our disclosures page for a list of essential documents, and ask a representative for help if you don’t understand something.
- What interest rates do you offer? What interest rates do you offer?
Our interest rates for credit cards, mortgages, and other loans are competitive and frequently change in response to the market. Our interest rates for savings accounts and CDs are favorable. View current rates for all of the above now
- What is my routing number? What is my routing number?
- What is One Nevada Credit Union’s mailing address? What is One Nevada Credit Union’s mailing address?
Our mailing address is:
One Nevada Credit Union, 2645 South Mojave Road, Las Vegas, Nevada 89121
- How do I send a wire transfer to my Credit Union account? How do I send a wire transfer to my Credit Union account?
Please see our wire transfer instructions on the ABA Routing Number & Transfer Information page. If you have difficulty, a One Nevada Credit Union customer service representative will be there to help.
- What identification is required when applying for an account? What identification is required when applying for an account?
To open your One Nevada checking and savings account, you need your social security number, valid state-issued ID, proof of residency (utility bill, pay stub, etc.), $20.00 for the initial savings deposit, and $20.00 for the initial checking deposit.
- How big is One Nevada Credit Union? How big is One Nevada Credit Union?
One Nevada Credit Union is proud to be the state’s largest federally insured credit union in northern and southern Nevada. We are committed to helping our members in their pursuit to be financially strong and resilient.
- Who owns One Nevada Credit Union? Who owns One Nevada Credit Union?
A credit union is owned by its members. So our trusted banking solutions are rooted within the community, typically resulting in lower interest rates. Higher savings, fewer fees – that’s the One Nevada motto. Check out our favorable rates.
- What advantages does One Nevada Credit Union provide? What advantages does One Nevada Credit Union provide?
We offer superior financial solutions to our members, along with plenty of financial planning resources and tools. From calculators to help reach your savings goals to advisory services to help you plan retirement, we are here to help.
- How do I become a member of One Nevada Credit Union? How do I become a member of One Nevada Credit Union?
That’s easy; open an account. It doesn’t require too much information, and you don’t have to have a large deposit. You can apply online, and all communications and statements are delivered electronically. Open your account today.
- What types of accounts does One Nevada Credit Union offer? What types of accounts does One Nevada Credit Union offer?
We offer a broad range of accounts, including checking and savings accounts, Certificates of Deposit (CD) accounts, and Money market accounts to help you grow your wealth and maximize savings. Know which account works best for you.
- How can I order checks? How can I order checks?
-
Top Personal Banking FAQs
- How can I order checks? How can I order checks?
Call 800-388-3000 to order through One Nevada, or use your account number and our routing # 322484401 to order elsewhere. We recommend using our Visa® Debit Card instead of checks.
- Can I get a money order or a cashier’s check? Can I get a money order or a cashier’s check?
While our branches no longer offer money orders, they offer cashier’s checks for $5.00. If you prefer, you can also transfer funds via a wire transfer.
- How do I view my account balance? How do I view my account balance?
You may view all your account balances via digital banking or use our app for iPad®, iPhone®, and Android™.
- When will funds be available from my ATM check deposit? When will funds be available from my ATM check deposit?
Holds vary for each member. You may log in to your accounts to view your ATM Deposit availability. You may also contact our Contact Center at (800) 388-3000 or visit one of our branches for more information.
- Do you have special savings programs for my children? Do you have special savings programs for my children?
Yes, contact us at (800) 388-3000 to discuss all our minor account options. We believe in helping youngsters start as early as possible with learning financial stability.
- What deposit service accounts do you offer? What deposit service accounts do you offer?
One Nevada offers a variety of accounts, from Savings to Certificates of Deposit. Check out all of your options.
- What is the maximum limit for Overdraft Protection? What is the maximum limit for Overdraft Protection?
Overdraft Protection limits differ based on each member’s unique relationship and profile. Please log in to your account online or via our digital app to view your Overdraft Protection limit.
- Can I transfer money from one account to another account? Can I transfer money from one account to another account?
Yes! Members can transfer funds to authorized accounts by signing up for cross-account transfers. Contact us at (800) 388-3000 or stop by a branch to complete the request.
- What kind of checking account should I get? What kind of checking account should I get?
How you earn and spend will be significant factors in what credit union banking options will best serve your needs. Compare One Nevada checking accounts to determine which choice is right for you.
- Do I really need a savings account? Do I really need a savings account?
Everyone needs a savings account, even if you don’t have much to put in it at first. All our credit union banking accounts are federally insured, so compare options today.
- What is a CD, and should I get one? What is a CD, and should I get one?
A Certificate of Deposit (CD) is a way to earn higher returns on your money than you would with a regular personal banking savings account. Get more information on CDs and how they work to make you money.
- How does a Money Market account work? How does a Money Market account work?
If you want to earn a higher interest rate on your savings without committing to a CD, a Money Market account could be perfect for you. Explore personal banking Money Market options and today’s preferred rate.
- I have trouble managing spending. Can you help? I have trouble managing spending. Can you help?
With personal banking from One Nevada, you gain access to financial knowledge and support tools like KeepTrack® to help you set and attain your financial goals by determining the best ways to budget and payoff debt.
- How can I order checks? How can I order checks?
-
Find answers to your top loan and mortgage FAQs
- I applied for a loan online. Can I check the status? I applied for a loan online. Can I check the status?
Yes! Click the links below for your loan application type to check the status.
- Credit Card application status
- Vehicle Loan application status
- Personal Loan application status
- For Home Loan application status, call (702) 382-4094
- What do I need to be approved for an auto loan? What do I need to be approved for an auto loan?
You will need to complete a vehicle loan application. You may submit a car or truck loan application online today.
- Can I get a home equity loan or line of credit? Can I get a home equity loan or line of credit?
Yes. Home equity loans are available with monthly payments of up to 15 years and no annual fees. Or you might want a Home Equity Line of Credit (HELOC) to access additional funds as you pay the balance.
- Do you charge for locking my mortgage interest rate? Do you charge for locking my mortgage interest rate?
No, we don’t charge to lock your rate. We also offer a range of locking options from 30 to 90 days. Locking your rate keeps you from paying more when you find the home of your dreams.
- Do One Nevada mortgages have pre-payment penalties? Do One Nevada mortgages have pre-payment penalties?
None of the loan programs we offer have pre-payment penalties. You can pay off your mortgage at any time with no additional charges.
- I applied for a loan online. Can I check the status? I applied for a loan online. Can I check the status?
-
Top credit union insurance FAQs
- Why should I buy insurance coverage from my credit union? Why should I buy insurance coverage from my credit union?
At One Nevada, we are small enough to know our customers well and big enough to give them everything they need. We cover basic needs by offering life, home, and auto insurance—but there’s more. Ask one of our agents about options like pet insurance today.
- What types of auto insurance are available? What types of auto insurance are available?
We will cover your vehicle with traditional car insurance, whether or not we hold your note. We also provide significant mechanical protection in case of breakdown, protecting you and one of your most important assets. Learn more about breakdown insurance.
- I’m young and healthy; do I really need life insurance? I’m young and healthy; do I really need life insurance?
It only takes a small mistake to change someone’s life. While no one likes to think about not being around anymore, protecting the family is what’s important. We offer life insurance as well as accidental death and dismemberment coverage.
- How much life insurance should I buy? How much life insurance should I buy?
The life insurance coverage you need will depend on how you’d like to provide for your family. Consider existing assets and savings and how many people require support. Then contact one of our agents to discuss policy and premium options.
- What if I get sick and can’t pay loan premiums? What if I get sick and can’t pay loan premiums?
One Nevada has bank insurance coverage for that too. Payment protection insurance ensures your loan payments are taken care of if something happens that keeps you from working. Protect your credit, your possessions, and your family.
- Why should I buy insurance coverage from my credit union? Why should I buy insurance coverage from my credit union?
-
Top investment advisory services FAQs
- I have a savings account; what more can I do? I have a savings account; what more can I do?
Grow your savings with small investments, like buying a Certificate of Deposit (CD). When your CD matures, you get your money back plus dividends. Learn more about investment services and options like investing in CDs starting at just $250.
- Where is the best place to keep my money safe? Where is the best place to keep my money safe?
A Money Market account at a federally insured credit union like One Nevada is an excellent place to keep your savings. As you grow your wealth, you can start building an investment portfolio. Learn more Money Market accounts today.
- How much do I need to save for retirement? How much do I need to save for retirement?
Your retirement savings goal will depend on your current and future assets, planned lifestyle and location, and other factors. Our investment advisory services team can show you how to maximize the value of retirement savings vehicles like your 401(k).
- When do I start saving for a comfortable retirement? When do I start saving for a comfortable retirement?
The best time to start saving for retirement is now. Our investment services team can walk you through your options, from retirement investments to rolling over your 401(k). Please don’t leave it until later: start thinking about retirement today.
- Can I generate passive income after retirement? Can I generate passive income after retirement?
Our investment services team can help you plan how to generate retirement income. Apply it as a great way to bolster a retirement account that isn’t as robust as you would like while giving you more security and stability for the future.
- I have a savings account; what more can I do? I have a savings account; what more can I do?
-
Know the ins and outs of your financial planning tools
- Can I bank on my phone? Can I bank on my phone?
Yes: digital mobile banking makes it easy to track your account transactions, deposit checks, and even pay bills online. This free financial resource can help you improve your spending and saving habits. Check out all our available features.
- How do I know that my personal information is safe? How do I know that my personal information is safe?
At One Nevada Credit Union, we take security seriously. Any personal and financial data you provide us are safeguarded, and our financial planning tools are secure. We have programs running 24/7 to prevent financial crime and fraud.
- Can I afford to buy a house? Can I afford to buy a house?
If you are a first-time homebuyer running the numbers, it can be easy to forget to include factors that could drastically change the equation. Financial tools can help you determine what house you can afford and estimate your payments.
- What is in the fine print? What is in the fine print?
We believe in full transparency as something you deserve as a community and credit union member. Visit our disclosures page for a list of essential documents, and ask a representative for help if you don’t understand something.
- What interest rates do you offer? What interest rates do you offer?
Our interest rates for credit cards, mortgages, and other loans are competitive and frequently change in response to the market. Our interest rates for savings accounts and CDs are favorable. View current rates for all of the above now
- Can I bank on my phone? Can I bank on my phone?
-
Know more about us as a trusted community member
- What is my routing number? What is my routing number?
- What is One Nevada Credit Union’s mailing address? What is One Nevada Credit Union’s mailing address?
Our mailing address is:
One Nevada Credit Union, 2645 South Mojave Road, Las Vegas, Nevada 89121
- How do I send a wire transfer to my Credit Union account? How do I send a wire transfer to my Credit Union account?
Please see our wire transfer instructions on the ABA Routing Number & Transfer Information page. If you have difficulty, a One Nevada Credit Union customer service representative will be there to help.
- What identification is required when applying for an account? What identification is required when applying for an account?
To open your One Nevada checking and savings account, you need your social security number, valid state-issued ID, proof of residency (utility bill, pay stub, etc.), $20.00 for the initial savings deposit, and $20.00 for the initial checking deposit.
- How big is One Nevada Credit Union? How big is One Nevada Credit Union?
One Nevada Credit Union is proud to be the state’s largest federally insured credit union in northern and southern Nevada. We are committed to helping our members in their pursuit to be financially strong and resilient.
- Who owns One Nevada Credit Union? Who owns One Nevada Credit Union?
A credit union is owned by its members. So our trusted banking solutions are rooted within the community, typically resulting in lower interest rates. Higher savings, fewer fees – that’s the One Nevada motto. Check out our favorable rates.
- What advantages does One Nevada Credit Union provide? What advantages does One Nevada Credit Union provide?
We offer superior financial solutions to our members, along with plenty of financial planning resources and tools. From calculators to help reach your savings goals to advisory services to help you plan retirement, we are here to help.
- How do I become a member of One Nevada Credit Union? How do I become a member of One Nevada Credit Union?
That’s easy; open an account. It doesn’t require too much information, and you don’t have to have a large deposit. You can apply online, and all communications and statements are delivered electronically. Open your account today.
- What types of accounts does One Nevada Credit Union offer? What types of accounts does One Nevada Credit Union offer?
We offer a broad range of accounts, including checking and savings accounts, Certificates of Deposit (CD) accounts, and Money market accounts to help you grow your wealth and maximize savings. Know which account works best for you.