In early 2021, we enhanced our Phone Banking experience with Sage, the latest in conversational, artificial intelligence (AI) technology. Now, we've expanded Sage to include our entire Member Service Center. With this expansion, you'll now enjoy voice-driven, self-service 24 hours a day, 7 days a week. Here's how it works.
When you call us at 800-388-3000 or 702-457-1000, Sage will greet you and ask what you need. There's no more punching buttons to navigate. Just tell Sage what you need, and it will give you the answers. If Sage doesn't know the answer, it will direct you to the agent or department that can assist you, during business hours. It's simple to use, but there are a few things you can do to help Sage serve you even better.
- Reduce background noise.
Because Sage is voice driven, it listens to you and any noise around you. At times, ambient, background noise can impede Sage hearing you clearly. Reducing background noise can help you get the answers you need faster.
- Speak clearly at a normal pace.
Speaking too quietly, too fast, or even too slow can make it more difficult for Sage to understand you. Just speak in a clear and moderately paced voice for the best results.
- Use touch-tone buttons to protect private info.
We understand there may be times you don't want to speak account or other private information aloud. Not to worry. When these situations arise, you can still use the touch-tone phone buttons to enter your private info.
In the future, we'll expand Sage to include both Digital Banking and our website. For now, we're excited to enhance your Member Service Center experience with the latest in conversational, self-service technology.