Every time a debit or credit card transaction occurs, either online or in-person, One Nevada has many systems in place to try and detect, and protect you from, potential fraud. If our systems predict a fraudulent transaction, we notify you and ask you to verify it BEFORE we process it.
The tougher, and more costly, challenge is addressing Member-reported fraud that occurs AFTER a transaction processes. Researching fraud can take many hours and cost a great deal of money. As a Member-owned credit union, the more time and money we invest in researching fraudulent transactions, the less we must invest in improving your credit union. As such, this is the part where we offer some key facts and a bit of tough love about what constitutes fraudulent transactions.
Unwanted or Defective Products
If you willingly provide your debit or credit card number to a company or individual, either online or in-person, you are willingly authorizing the purchase. If you later decide you do not want the product or it is defective, that is not a fraudulent transaction. Further, One Nevada cannot assist you in returning the product or getting a refund. You must contact the company or person directly.
When you sign-up for a "free trial" using your debit or credit card info, you're often agreeing to sign up for a future purchase or ongoing subscription after the trial period ends. If you forget to cancel your subscription or purchase before the free trial ends and you get charged, that is not a fraudulent transaction. Our best advice? Read the fine print carefully and set a reminder to cancel if you're not satisfied before the free trial ends.
One-Time Friend or Family Transactions
If you provide your card info and/or PIN to a friend or family member for one-time use and they later use your card info to make purchases you did not agree to, those are NOT considered fraudulent transactions. We know that sounds harsh, but when you willingly provide your private card info to friends or family, you are effectively authorizing any future purchases.
In this case, you may have legal recourse against your friend or family member if you file a police report, but One Nevada cannot consider these fraudulent transactions since you willingly turned over your card info to them. One Nevada will even provide you all the info you need to file a police report if this happens to you.
Person-to-Person (P2P) Transactions
P2P payment services such as One Nevada's One 2Pay or other P2P services such as Zelle or Venmo may be easy to use, but these services do not work the same as debit or credit card transactions. When you use P2P services to send money, it's as if you're putting cash directly into the person's hands. Once you send them the cash, it's gone. There are no "stop payments", "refunds", or "chargebacks" with P2P payments. Further, One Nevada does not monitor these transactions for fraud, nor can we research them as fraudulent transactions.
As your credit union, we're committed to protecting you from fraud as much as possible, but we need your help in doing that. Before you turn over your card info to any individual or company, please do your research, know who you're doing business with, and be well-versed in their refund policies so that if you are not satisfied with your purchase, you know how to cancel the service or request a refund.