Design Your Own Visa® Credit Card
Frequently Asked Questions
What is Design Your Own Card?
Design Your Own Card allows you to customize your One Nevada Credit Union credit card by uploading a personal custom image from your computer or choosing one from our catalogue of distinct images for display on the front of your personal credit card.
Who may request a personalized card with Design Your Own Card?
Any member of the credit union who has a credit card can submit a request using Design Your Own Card.
Can I have a different card image than my secondary or authorized user?
Yes the Primary; Secondary and Authorized Users will have the ability to customize their card.
How do I design my own card?
First, upload a personal image from your computer or select from our library of images. Second, follow the step by step directions to Design Your Own Card by cropping, rotating or flipping your uploaded image; or confirm the image you selected from our library. Finally, review and submit your order or save it for later.
What image format does Design Your Own Card require?
Design Your Own Card requires all photos to be in GIF, JPG, TIFF or BMP format. The image size must be at least 2100 pixels wide by 1344 pixels tall. 4 MB is the maximum size accepted. Keep in mind the larger and higher resolution of your image; the better your card will appear when printed.
Why would an image be denied or rejected?
An image may be rejected for the following:
- Copyrighted or trademarked material
- Socially unacceptable or discriminatory behavior or signs
- Profanity or other obscene behavior or gestures
- Controversial subject matter such as religious or political statements or images
- Phone numbers or URL’s addresses
- Images that feature athletes, entertainers, celebrities, musicians, or cartoon characters
- Violent acts or death imagery
- Advertising or promotional materials or branded products
- Images we deem provocative, sexual, violent or otherwise offensive
- Nudity or semi-nudity
- Images which show illegal or anti-social behavior
- If the image contains illegal drugs, alcohol, tobacco or firearms
Will my new Design Your Own Card need to be activated?
Yes, you will need to activate your new Design Your Own Card when you receive it.
When will my new card arrive?
Your card will arrive 7 to 10 days after your design is approved.
If I create a custom card using Design Your Own Card will other cardholders on the account receive the same card?
No, when you use Design Your Own Card you are customizing your own card. New cards are sent to all cardholders with an updated expiration date, but their images will not be affected by your custom card request.
Why do all cardholders on the account receive a new card when someone uses Design Your Own Card?
When a cardholder uses Design Your Own Card a new expiration date is set on the account, new cards are sent to all cardholders to ensure their cards have the correct expiration date.
How often can I update my image using Design Your Own Card?
Once a Design Your Own Card request is approved on your account, other cardholders on the account have 24 hours to submit their custom image requests before cards are sent. Each Account is allowed to use Design Your Own Card one time every 30 days.
My Primary Cardholder submitted a Design Your Own Card image, can I as the Authorized user also submit a request or must I wait 30 days?
You have 24 hours to submit a Design Your Own Card image for a custom plastic once another cardholder on your account has received approval on their submission. If a Design Your Own Card has been ordered within 30 days, you will not be able to Design Your Own Card online.
When I order my Design Your Own Card, will my PIN number change?
No, your PIN numbers will remain the same.
When my card expires, will I have the same unique image on my new card?
Yes, when your card expires, the same image as your most recent requested Design Your Own Card will be used.
If I lose my card, will my replacement card have my personalized image chosen with Design Your Own Card?
Yes, your replacement card will have the same image as your most recent Design Your Own Card request; but remember you should report the card lost immediately to avoid the risks of fraud.
How will I know if my image has been approved or denied for the Design Your Own Card?
You will receive an e-mail confirmation of the approval or denial of your Design Your Own Card image.
Will I be able to use my current credit card while waiting on my custom Design Your Own Card to be received?
Yes, you will be able to use your existing credit card until your new Design Your Own Card is received and activated.
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