Electronic Fund Transfers Disclosure - One Nevada Credit Union | Serving Las Vegas, Pahrump and Reno, Nevada - Loans, Checking, Savings, Investments and Insurance

Electronic Fund Transfers Disclosure

Electronic Fund Transfers – Your Rights and Responsibilities

The Electronic Fund Transfers we are capable of handling are indicated below, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. You should keep this notice for future reference.

Direct Deposits – You may make arrangements for certain direct deposits to be accepted into your checking or savings account(s).

Preauthorized Withdrawals – You may make arrangements to pay certain recurring bills from your checking or savings account(s).

SilverLink Telephone Transfers – You may access your account(s) by Internet 24 hours a day at onenevada.org or by calling (702) 457-5465 in Las Vegas, or (877) 511-5465 in Reno/Sparks or outside of Las Vegas area. You can use your personal identification number and your account number(s) to:

  • Obtain account balance information
  • Obtain transaction history information
  • Transfer funds and make loan payments
  • Withdraw funds through the mail
  • Change your Personal Identification Number (PIN)

ATM Transfers – You may access your accounts(s) by ATM using your ATM card and personal identification number, to:

  • Make deposits to share checking account(s) with an ATM card
  • Make deposits to share savings account(s) with an ATM card
  • Get cash withdrawals from share checking account(s) with an ATM card – you may withdraw up to the authorized limits
  • Get cash withdrawals from share savings account(s) with an ATM card – you may withdraw up to the authorized limits
  • Transfer funds from share savings to share checking account(s) with an ATM card
  • Transfer funds from share checking to share savings account(s) with an ATM card
  • Get information about
    • the account balance of your share checking account
    • the account balance of your share savings accounts

Some of these services may not be available at all terminals. Holds may be placed on deposits.

Unauthorized ATM Transfers

Tell us at once if you believe your ATM card and/or PIN have been lost or stolen. Calling us is the best way of keeping your possible losses down. You could lose all of the money in your account (plus your maximum overdraft line of credit). If you tell us within two business days, you can lose no more than $50 if someone used your ATM card without your permission.

If you do not tell us within two business days after you learn of the loss or theft of your ATM card and/or PIN, and we can prove we could have stopped someone from using your ATM card and/or PIN without your permission if you had told us, you can lose as much as $500.

Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept your from telling us, we will extend the time period.

If you believe your ATM card and/or PIN has been lost or stolen or that someone has transferred money from your account without your permission, call or write us at the telephone number or address listed in this disclosure.

Visa® Debit Card – The Visa® Debit card is an access device that may be used at any merchant location where Visa® cards are accepted. You may purchase goods (in person), pay for services (in person), and get cash from a merchant, if the merchant permits, or from a participating financial institution. The card may also be used, along with your PIN to make ATM transactions up to the authorized limit. You may conduct point-of-sale and off-line debit transactions up to a daily limit of $1,500.

Visa® Debit Card Unauthorized Transfers

Tell us at once if you believe your Visa® Debit card and/or PIN have been lost, stolen or compromised. Calling us is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you notify us within two business days, you can lose no more than $50 if someone used your Visa® Debit card and/or PIN without your permission.

If you do not tell us within two business days after you learn of the loss or theft of your Visa® Debit card and/or Pin, and we can prove we could have stopped someone from using your Visa® Debit card and/or PIN without your permission if you had told us, you can lose as much as $500. Also, if your statement shows transfers that you did not make, tell us as once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time period.

If you believe your Visa® Debit card and/or PIN number has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed in this disclosure.

“Your card is subject to Visa® U.S.A. rules prohibiting the use of your card for any illegal transactions, such as unlawful gambling. Such use may curtail your ability to receive reimbursement for questioned items in such transactions and/or subject your account to cancellation.”

Charges for Electronic Fund Transfers

  • We do not charge for direct deposits to any type of account
  • We do not charge for preauthorized withdrawals from any type of account

Except as indicated elsewhere, we do not charge for electronic fund transfers.

Right to Documentation

  • Terminal Transfers. You can get a receipt at the time you make any transfer to or from your account using one of our automated teller machines or point-of-sales terminals.
  • Direct Deposits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, the person or company making the deposit will tell you every time they send us the money. If the only possible transfers to or from your account are preauthorized deposits, you will get a quarterly statement from us. You may call us at (702) 457-5465 in Las Vegas, or (877) 511-5465 in Reno/Sparks or outside of Las Vegas area to find out whether or not the deposit has been made.

Stop Payment Procedures and Notice of Varying Amounts

Right to Stop Payment and Procedure for Doing So. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Call or write us at the telephone number or address listed in this document in time for us to receive your request three or more business days before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.

Please refer to our separate fee schedule for the amount we will charge you for each stop payment order you give.

Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

Liability for Failure to Stop Payment of Preauthorized Transfer. If you order us to stop one of these payments three or more business days before the transfer is scheduled and we do not do so, we will be liable for your losses or damages.

Our Liability

Liability for Failure to Make Transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:

  1. If, through no fault of ours, you do not have enough money in your account to make the transfer.

  2. If the transfer would go over the credit limit on your overdraft line.

  3. If the automated teller machine where you are making the transfer does not have enough cash.

  4. If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.

  5. If circumstances beyond our control, including but not limited to legal process; labor unrest; computer or other equipment failure; interruption or communication facilities; civil unrest or disturbance; emergency conditions; or potential violation of any guideline, rule, or regulation of any government authority prevent the transfer, despite reasonable precautions we have taken.

  6. There may be other exceptions stated in our agreement with you.

Disclosure of Account Information to Third Parties

We will disclose information to third parties about your account or the transfers you make:

  1. Where it is necessary for completing transfers;

  2. in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant;

  3. in order to comply with government agency or court orders; or

  4. if you give us written permission.

Error Resolution

In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed in this document, as soon as you can. If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt, we must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number (if any).

  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

  3. Tell us the dollar amount of the suspected error.

If you tell us verbally, we may require that you send us your complaint or questions in writing within 10 business days.

We will tell you the results of our investigation within 10 business days (20 business days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) after we hear from you and we will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a point-of-sale or a foreign initiated transfer) to investigate your complaint or questions. If we decide to do this we will re-credit your account within 10 business days (20 business days if the transfer involved a point-of-sale transaction or a foreign initiated transfer) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not re-credit your account.

If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

One Nevada Credit Union
Member Services
2645 South Mojave Road
Las Vegas, Nevada 89121

Business Days: Monday through Friday Excluding Federal Holidays, Nevada State Day and the day after Thanksgiving
(702) 457-1000 in Las Vegas
(775) 751-9880 in Pahrump
(775) 827-3880 in Reno/Sparks
(800) 388-3000 outside Las Vegas or Reno/Sparks

MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST

Notice of ATM Facility User Precautions

As with all financial transactions, please exercise discretion when using an ATM. For your own safety, be careful. The following suggestions may be helpful:

  1. Prepare for your transactions at home (for instance, by filling out a deposit slip) to minimize your time at the ATM.

  2. Mark each transaction in your account record, but not while at the ATM. Always save your ATM receipts. Do not leave them at the ATM because they may contain important account information.

  3. Compare your records with the account statements you receive.

  4. Do not lend your ATM card to anyone. Note: If you give your card or PIN to another person, you are authorizing that person to use your card and any transactions made by them are considered authorized.

  5. Remember, do not leave your card at the ATM. Do not leave any documents at the ATM.

  6. Protect the secrecy of your Personal Identification Number (PIN). Do not tell anyone your PIN or keep it where it can be discovered. For example, do not keep a note of your PIN in your wallet or purse or write it on the ATM card.

  7. Prevent others from seeing you enter your PIN by using your body to shield their view.

  8. If you lose your ATM card or it is stolen, promptly notify us. You should consult the other disclosures you have received about electronic fund transfers for additional information about what to do if your card is lost or stolen.

  9. When you make a transaction, be aware of your surroundings. Look out for suspicious activity near the ATM, particularly if it is after sunset. At night, be sure that the facility (including the parking area and walkways) is well lit. Consider having someone accompany you when you use the facility after sunset. If you observe any problem, go to another ATM.

  10. Do not accept assistance from anyone you do not know when using an ATM.

  11. If you notice anything suspicious or if any other problem arises after you have begun an ATM transaction, you may want to cancel the transaction, pocket your card and leave. You might consider using another ATM or coming back later.

  12. Do not display your cash; pocket it as soon as the ATM transaction is completed and count the cash later when you are in the safety of your own car, home or other secure surrounding.

  13. At a drive-up facility, make sure all the car doors are locked and all of the windows are rolled up, except for the driver’s window. Keep the engine running and remain alert to your surroundings.

  14. We want the ATM to be safe and convenient for you. Therefore, please tell us if you know of any problem with a facility. For instance, let us know if a light is not working or there is any damage to a facility. Please report any suspicious activity or crimes to both the operator of the facility and the local law enforcement officials immediately.

Notice of Visa® Debit Card User Precautions

As with all financial transactions, please exercise discretion when using your Visa® Debit card. Transactions made using the Visa® Debit card are like using cash.

  1. Sign your card immediately when you receive it.

  2. Do not lend your Visa® Debit card to anyone. Note: If you give your Visa® Debit card or PIN to another person, you are authorizing that person to use your card and any transactions made by them are considered authorized.

  3. Protect the secrecy of your Personal Identification Number (PIN). Do not tell anyone your PIN. Do not write your PIN where it can be discovered. For example, do not keep a note of your PIN in your wallet or purse or write it on the Visa® Debit card.

  4. Compare your records with the account statements you receive.

  5. Always save your receipts. Do not leave them at the ATM, point-of-sale terminal, or with the merchant.

  6. Prevent others from seeing you enter your PIN by using your body to shield their view.

  7. Do not give your account number over the phone if the call is unsolicited.

  8. If you lose your Visa® Debit card or if it is stolen, promptly notify us. You should consult the other disclosures you have received about electronic fund transfers for additional information about what to do if your card is lost or stolen.

  9. Your card is subject to Visa U.S.A. rules prohibiting the use of your card for any illegal transactions, such as unlawful gambling. Such use may curtail your ability to receive reimbursement for questioned items in such transactions and/or subject your account to cancellation.