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Member Profile: Joy Schroeder

By: One Nevada Credit Union / 07 Nov 2016
Member Profile: Joy Schroeder

Career Title: Sales & Marketing Manager Hard Rock Cafe
Member since: March 2015
Las Vegas Resident since: 1989
Family: husband, married 12 years; my dog is my child
Favorite thing about One Nevada:
My favorite thing about Nevada is when you talk to your family in mid-west in the middle of winter and it's below zero there and a balmy 70 degrees here (of course that can be sweater weather for Nevadans).

Q: Tell us about your career with Hard Rock Cafe and a little bit about what you do.
I've Been in the hospitality industry for many years including working at a major hotel property. At the Hard Rock Café, I book special events for groups and individuals and also put together marketing events for the cafe.

Q: The Hard Rock Brand is very popular and known for some exciting events, what are some of the events you worked, in your time with the company?
You can actually get married under our iconic guitar in front of the Hard Rock Café, so we have had some fun and unusual ceremonies.

Q: What is the most rewarding part of your job?
Working with a fun team and great partners in the community.

Q: Have you met any famous people during your time with the company?
I had a brush with greatness when Dee Snider of Twisted Sister made an impromptu visit to our last car show. I've also met Paul Shortino from Quiet Riot in the Raiding the Rock Vault show who is very gracious.

Q: What is something that might surprise our readers about Hard Rock Cafe?
Hard Rock Cafe at Harmon & Paradise is the original cafe in Las Vegas and we are proud to be celebrating our 25th Anniversary this year.

Q: Does the Hard Rock Café support any local Las Vegas charities or causes?
The Hard Rock is very philanthropic. March was Music in the Schools month so we held an instrument drive during the month, and we have an auction on-line to bid on a guitar donated by the cast of Raiding the Rock Vault. This is all to benefit the local Communities In Schools organization.

Q: Can you tell us about any upcoming events or promotions that our members might be interested in?
Hard Rock Cafe on Paradise Road holds a classic car show once a month on Friday.

Q: With the improved Vegas economy, are you seeing a more crowded restaurant this year and more people attending events.
With the convention business always growing in Las Vegas, we definitely get a lot of the attendees and exhibitors, yet we always enjoy having locals come in.

Q: One Nevada prides itself on great customer service.  Can you tell us about some of the most important rules or standards your servers follow in order to be sure you are offering great customer service?
The Hard Rock Cafe is focused on providing authentic experiences to our customers so the staff has steps of service to follow, along with consistent training and education on our brand and our products.

Q: What's the craziest/silliest thing you've witnessed, either working an event or at the Café?
I'm always amazed at the poses guests come up with when they take their photo in front of our guitar!

Q: What do you like to do in your spare time?
I like to shop and most importantly, relax!

Q: So what's your favorite thing on the menu?
I always like a good burger and we have many to choose from.

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