| Important Notice To One Nevada VISA® Credit Card Holders! |
VISA® Card Holder Members with Authorized Users on the Account
Each cardholder on your account will soon receive a new Visa Credit Card with a unique credit card number. All cards will continue to be tied to your current primary account, just as they are today. Once you have received your new cards, please activate them immediately.
Why is the credit union issuing these new cards?
We understand the inconvenience caused when a cardholder on your account must report a lost or stolen card. Now, since each individual on your account will have a unique credit card number, when one card is shut down, the other cardholder(s) can still enjoy the spending benefits of your card program. This feature is becoming much more common in today's marketplace.
VISA® Card Holder Members with No Authorized Users on the Account
Your new contactless card is one the way. The new card will help protect you against unauthorized usage and make transactions more convenient with a "tap-to-pay" option. You will receive a new contactless Visa Platinum/Signature card in mid-October. Your new card will have the same card number; however, it will have a new expiration date and CVV number. Once you have received your new card, please activate it immediately.
| Frequently Asked Questions |
| Q: How do I activate my card(s) in Digital Banking? |
| A: Log in to Digital Banking through Onenevada.org and click the "More Details" option to the right of the Credit Card section. A new screen will appear with a red option to activate your card in the top left corner. |
| Q: How do I use this new Contactless feature? |
| A:Simply tap your contactless chip card against any contactless-enabled payment terminal at most gas stations, convenience stores, or other merchants. |
| Q: Will this change affect my credit card rate, minimum payment, or payment due date? |
| A:No, all those account terms will remain as is. |
| Q: If I have recurring payments using my credit card, such as video streaming services, insurance payments, cable tv, utilities, etc., will I need to update my information with the merchants/utilities? |
| A: Yes, once you activate your new card, you will need to update those merchants with your new expiration date and CVV number from your card. |
| Q: Will this change affect my One Nevada Debit Card? |
| A: No, this change does not impact your debit card(s). |
| Q: Will this change affect my CU Rewards points? |
| A: No, your points will remain as is. |
| Q: Will other card holder's cards still work if the primary card is shut down due to fraud? |
| A:Yes, this is a beneficial feature of this change. If any cardholder's card is shut down due to fraudulent activity, the other card will continue functioning as usual. |
| Q: Will my statement change and include the new unique credit card numbers? |
| A:Yes just slightly, your statement will now group transactions by unique credit card number and provide the total for the combined transactions in your balance. |
You'll receive additional communications via email, mail, and inside of One Nevada Digital Banking about your new card. We are excited about the changes to our credit card program and hope you will be too.
If you have additional questions, please get in touch with us at 800-388-3000.
Thank you for your membership!