About - One Nevada Credit Union | Serving Las Vegas, Pahrump and Reno, Nevada - Loans, Checking, Savings, Investments and Insurance

Online Banking Services

E-Statements

E-Statements is a free service that allows you to access your monthly account statements instantly online instead of by mail. With E-Statements, you can access your statements for the past three months, view your previous year-end statement and view copies of cleared checks. In addition, using E-Statements waives the monthly online banking fee. You will receive an e-mail notification each month when your new statement is ready to view.

  1. Click on the Statements tab.

  2. Click on Account Statements.

  3. Click Sign Up for E-Statements.

  4. Enter your current e-mail address in the field provided.

  5. Click I Consent.

View Your E-Statements

If you have already signed up for E-Statements, you will be able to view your electronic statements here.

To view your E-Statements:

  1. Click on the Statement tab.

  2. Click on Account Statements.

  3. Click on E-Statements.

  4. Click the E-Statement date you wish to view and your electronic statement will open in a new window.

Check Withdrawl

This form allows you to request a check addressed to the primary owner of the account, sent to the address we have on file. The maximum amount you can request to have withdrawn is $5,000 per day. Please be sure to verify your address by going to “Online Services” and click on “Address/Phone Number.”

To request a check withdrawal:

  1. Click on the Online Services tab.

  2. Click on Check Withdrawal.

  3. Select the account you would like to have the check withdrawn from in the drop-down menu. Only eligible accounts will be displayed.

  4. Enter the amount you wish to withdraw.

  5. Click on Submit to request the check. You will receive an acknowledgement of the request in two business days.

Check Copy

You many request a copy of a paid check that does not appear on your E-Statement. Your check will be mailed within 10 business days to the address on the account. Please be sure to verify your address by going to "Online Services" and clicking on "Address/Phone Number." Your account will be charged for any applicable fees. If your check cleared over 90 days ago, there will be an additional statement copy fee.

To request a copy of a paid check:

  1. Click on the Online Services tab.

  2. Click on Check Copy.

  3. Enter the amount the check was written for. Do not include dollar signs or commas.

  4. Enter the check number.

  5. Enter the date the check cleared (month/day/year).

  6. Click on Submit to request a copy of the check.

Check Reorder

You may place an order for a new check supply online so long as there are no changes to the address or check style that you’ve previously ordered through One Nevada. If your address has changed since your last order of checks, you will need to visit a branch or mail your order form in with any corrections. If you proceed to order checks through this service, the checks will be printed with the same address as your last order. If any other personal information has changed, please contact the credit union directly.

To order a new check supply:

  1. Click on the Online Services tab.

  2. Click on Check Reorder and follow the onscreen instructions.

Stop Payment

You may place a stop payment on personal checks or transactions online. If you need to place a stop payment on an electronic check, please visit your nearest branch location or contact the credit union. A stop payment fee of $33.00 will be deducted from your account for each stop payment request made. The request will be valid for 6 months after the date of the request. Please note: Stop payments on checks are not guaranteed until 48 hours after the date of request.

To request a stop payment on a single check:

  1. Click on the Online Services tab.

  2. Click on Stop Payment on a Check.

  3. Select “Place stop payment on the following account.”

  4. Select the account you would like to stop a payment on.

  5. Select the account you would like the stop payment fee to be taken from.

  6. Click Continue.

  7. Enter the number of the check.

  8. Select a reason for the stop payment request from the drop-down menu.

  9. Click Continue and you will receive a confirmation that your stop payment has been placed.

To request a stop payment on range of checks:

  1. Click on the Online Services tab.

  2. Click on Stop Payment on a Check.

  3. Select "Place stop payment on the following account."

  4. Select the account you would like to stop a payment on.

  5. Select the account you would like the stop fee payment to be taken from.

  6. Click Continue.

  7. Enter the beginning check number and ending check number for the checks you would like to stop.

  8. Select a reason for the stop payment request from the drop-down menu.

  9. Click Continue and you will receive a confirmation that your stop payment has been placed.

If you would like to view existing stop payment requests:

  1. Click on the Online Services tab.

  2. Click on Stop Payment on a Check.

  3. Select "Review existing stop payments from the following account."

  4. Click Continue.

  5. A table listing all of your stop payments will be displayed.

User Options

Address/Phone Number

This online form allows you to update your address and phone number(s) on file. If you have multiple accounts with us, you will need to update your contact information with each account separately. If you have a Visa® account with us, your address and phone number(s) will be updated automatically. Please note: Foreign addresses and phone numbers cannot be updated online, please mail your request to change your address to: One Nevada Credit Union, 2645 South Mojave Road, Las Vegas, NV 89121.

  1. Click on the Online Services tab.

  2. Click on the Address/Phone Number tab.

  3. Enter your updated address and phone number(s) in the appropriate fields provided. Please do not use any symbols or special characters.

  4. Click Submit and you will receive a confirmation that your information has been updated.

Change Password

This form allows you to change your home banking password. Passwords must be 8-25 characters in length and use a combination of numbers and letters. Passwords must not include any symbols, contain your social security number, your account number or be one of your three previous passwords.

Remember, passwords are case-sensitive!

To change your password:

  1. Click on the Online Services tab.

  2. Click on Password.

  3. Enter your current password in the “Old Password” field.

  4. Enter a new password in the “New Password” field.

  5. Re-enter the new password in the “Re-enter password” field.

  6. Click Submit and you will receive a confirmation that your password has been updated.

You may change your home banking password at any time. For security purposes, it is recommended you change your password every six months. If you have forgotten your password, you may use Password Help on the login page to reset it or contact the credit union for further assistance.

Change E-mail Address

This online form allows you to view/update your e-mail address. Your e-mail address will be used for E-Statement notifications and to provide you with product or service information that may be a potential benefit. Please refer to our Privacy Policy for more information.

To change your e-mail address:

  1. Click on the Online Services tab.

  2. Click on E-mail Address.

  3. Enter your updated e-mail address in the field provided.

  4. Click Submit and you will receive a confirmation that your e-mail address has been updated.

To remove your e-mail address from our mailing list:

  1. Click on the Online Services tab.

  2. Click on E-mail Address.

  3. Check the box “Please remove my E-mail address from the mailing list.”

  4. Click Submit and you will receive a confirmation that your e-mail address has been updated.

Change History Date Range

The Change History Date Range allows you to select what account history dates you would like to have displayed. By default, only the current month’s history is displayed.

To change your history date range:

  1. Click on the Online Services tab.

  2. Click on History Date Range.

  3. Select a date range by selecting one of the date range descriptions.

  4. Click on Change Date Range to save your changes.

Change Your Timeout

The Change Your Timeout feature allows you to set the number of minutes of inactivity in your online banking session before the system automatically logs you out.

To change your timeout:

  1. Click on the Online Services tab.

  2. Click on Timeout.

  3. Select the number of minutes from the drop-down menu.

  4. Click on Change Timeout to save your changes.

Create Account Nickname

Personalize the account names that are displayed in home banking for easier recognition.

To create or update an account nickname:

  1. Click on the Online Services tab.

  2. Click on Account Nicknames.

  3. Modify your account nickname in the field provided to the right of the account name.

  4. Click on Submit to save your changes.

  5. To restore the system default name, delete the nickname from the provided field and click on Submit to save your changes.

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